Returns, Exchanges & Refunds

Last updated: October 20, 2026

We want you to feel confident when choosing your jewelry. If your purchase is not right for you, Nora & Pearl offers a 30-day voluntary return period, starting from the date you receive your item.

This policy explains how to request a return, arrange an exchange and receive a refund. It also explains certain statutory rights that apply independently of our voluntary policy.

1. Store & Contact Information

Store: Nora & Pearl
Contact address: Schönfließer Straße 12, 10439 Berlin, Germany
Email: support@noraepearl.com
Telephone: +49 30 4457576

Return address: [INSERT THE COMPLETE ADDRESS THAT RECEIVES RETURNS]

The contact address and return address may be different. Please follow the shipping instructions provided for your return.

2. Our 30-Day Return Policy

You may notify us that you wish to return an item within 30 calendar days of receiving it.

For voluntary change-of-mind returns, items must be:

• Unused and unworn, apart from inspection permitted by applicable consumer law.

• In their original condition, without damage caused after delivery.

• Returned with the accessories and tags supplied with the item.

Please include the original packaging where available and pack the jewelry securely to protect it during transit.

These conditions do not restrict statutory inspection rights or rights concerning defective, damaged, incorrect or otherwise non-conforming goods. Original packaging is not a condition for exercising rights where the law does not permit that requirement.

3. How to Request a Return

Email support@noraepearl.com within the applicable return period and include:

• Your order number.

• The name or email address used for the purchase.

• The item or items you wish to return.

• Whether you would prefer a refund or an exchange.

You may provide a reason to help us assist you, but a reason is not required for an eligible change-of-mind return or statutory withdrawal.

Our team will provide the applicable return instructions and arrange prepaid return shipping.

After notifying us, please send the goods back within 14 calendar days. Keep your postage receipt or tracking confirmation until the return has been resolved.

Contacting us for shipping instructions does not make statutory withdrawal rights dependent on our approval. If an administrative delay on our side affects your return arrangements, it will not invalidate a request you submitted on time.

4. Return Shipping Costs

We cover return shipping for eligible change-of-mind returns under our 30-day policy.

Contact us before arranging your own shipment so we can provide a prepaid label or another prepaid return method. If that method is unavailable in your location, we will explain an alternative arrangement.

If we ask you to purchase postage, we will confirm the shipping method and reimbursement arrangements with you beforehand.

We also cover necessary return costs where goods are defective, damaged, incorrect or otherwise non-conforming and we are responsible for providing a remedy.

These arrangements do not restrict any greater entitlement to reimbursement under applicable law.

5. Exchanges

You may request an exchange within our 30-day return period, subject to the return conditions above and stock availability.

Tell us which item or variant you would like instead. We will confirm availability and explain the process, including any price difference, before proceeding.

We will not substitute a product or charge an additional amount without your agreement.

If the requested replacement is unavailable, you may choose an eligible refund or discuss another available item with our team.

6. Damaged, Incorrect or Defective Goods

Please contact us if an item arrives damaged, does not match your order or fails to meet its description or applicable quality requirements.

Include your order number and a description of the problem. Photographs may help us understand the issue, but we will consider alternative evidence where photographs are unavailable or do not adequately show the problem.

Depending on applicable law and the circumstances, you may be entitled to repair, replacement, a price reduction or a refund. We bear the necessary costs of the remedy for which we are responsible.

The 30-day voluntary return deadline does not limit statutory defect claims or legal guarantees. Please report problems promptly so we can assist you.

7. Refund Processing

For eligible returns under our voluntary policy, we issue the refund to the original payment method within 14 calendar days of receiving the returned goods, unless applicable law requires an earlier refund.

If a return does not meet the voluntary conditions, we will explain the issue and the available options before taking further action. Statutory rights remain unaffected.

Once issued, the time needed for a refund to appear depends on your bank, card issuer or payment provider. Currency conversion may also be handled by that provider.

If you have not received an expected refund, contact support@noraepearl.com with your order number so we can check its status.

We will not require you to accept store credit instead of a monetary refund where you are entitled to reimbursement.

8. Delivery Charges

We cover eligible return shipping as described above.

For change-of-mind returns under the additional voluntary period, original delivery charges are not refunded unless stated in the offer or required by applicable law.

For statutory withdrawal from an entire eligible EU order, the standard outbound delivery refund rules in Section 10 apply.

Where a refund concerns defective, incorrect or non-conforming goods, delivery and other necessary costs are handled in accordance with applicable law.

9. Bundles, Discounts & Gifts

If your order includes a bundle, quantity discount or promotional gift, contact us so we can explain how a full or partial return affects the order.

Any adjustment must follow the promotional conditions disclosed before purchase and applicable law. We will explain the refund calculation.

We will not impose an undisclosed return penalty or use promotional conditions to remove statutory rights.

10. European Union Withdrawal Rights

For eligible distance purchases, EU consumers generally have 14 days after receiving the goods to notify us of withdrawal without giving a reason, followed by 14 days to return the goods. Statutory exceptions may apply.

You can exercise this right by sending a clear statement to support@noraepearl.com or by post to the contact address above. You may use the optional form below, but you do not have to.

For withdrawal from an entire eligible order, we reimburse the purchase price and the cost of our least expensive standard delivery option within 14 days of receiving your withdrawal notification.

We may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever occurs first. Additional charges for express delivery upgrades are not reimbursed under this rule.

You may inspect goods to establish their nature, characteristics and functioning. Where permitted by law, you may be responsible for diminished value caused by handling beyond what is necessary for that inspection.

Our voluntary 30-day policy provides additional protection and does not replace these statutory rights.

Optional Withdrawal Form

To: Nora & Pearl, Schönfließer Straße 12, 10439 Berlin, Germany
Email: support@noraepearl.com

I hereby give notice that I withdraw from my contract of sale for the following goods:

Goods:
Order number:
Ordered on / received on:
Consumer’s name:
Consumer’s address:
Date:
Signature, only if submitted on paper:

11. Legal Guarantees

EU consumers benefit from a minimum two-year legal guarantee for non-conforming goods, subject to applicable national rules and any longer protection.

Our voluntary return policy is separate from this guarantee. A claim concerning non-conforming goods is not automatically excluded because an item has been used or its packaging is unavailable.

Consumers in other countries retain the mandatory guarantees and remedies provided by the laws applicable to their purchases.

12. Customers in Japan

Japanese mail-order purchases generally do not have the cooling-off system applicable to certain other sales methods. Our 30-day contractual return policy applies as described above.

Applicable return conditions, deadlines and shipping costs must also be clearly disclosed with the offer and during the ordering process. Statutory return rights may apply where legally required return terms have not been properly disclosed.

Mandatory remedies for defective, incorrect or non-conforming goods remain unaffected.

13. Your Statutory Rights

Nothing in this policy excludes or limits mandatory consumer rights.

Where applicable law provides greater protection than this policy, those rights take priority. Any statutory exception will be applied only where legally applicable.

14. Need Help?

For return instructions, exchange requests or questions about a refund, contact:

Email: support@noraepearl.com
Telephone: +49 30 4457576

Please include your order number so we can locate your purchase.