Legal Notice & Seller Disclosure

Last updated: October 20, 2026

1. Seller Identification

Trading name: Nora & Pearl
Website: https://noraepearl.com

Schönfließer Straße 12
10439 Berlin
Germany

The seller identified above is responsible for operating this store and fulfilling purchase contracts concluded through it. Nora & Pearl is the trading name used on this website.

2. Customer Contact

Email: support@noraepearl.com
Telephone: +49 30 4457576

For enquiries relating to an existing purchase, please include your order number and the email address used at checkout.

3. Products & Prices

We sell jewelry and related accessories through our online store.

Product descriptions, available variants, materials, dimensions and prices are displayed on the relevant product pages.

The applicable currency is indicated on the website or at checkout. Shipping charges depend on the destination and delivery method and are displayed before the order is submitted.

Applicable import duties and taxes are included in the total displayed before payment.

Any promotional conditions, quantity requirements or exclusions are disclosed with the relevant offer. The final order summary shows the products, applicable discounts, shipping charges and total payable.

4. Payment Methods & Timing

Available payment methods are displayed at checkout and may vary according to the customer’s location and selected currency.

Payment is due when ordering. The selected payment provider may perform authorisation or security checks before the order can be processed.

Any separate instalment or deferred-payment agreement is subject to the conditions presented by that payment provider before purchase.

5. Processing & Delivery

Order processing: normally 3–5 business days after payment confirmation.

Estimated transit: 5–12 business days after dispatch.

Estimated total delivery period: 8–17 business days after payment confirmation.

Processing and transit are separate periods. Business days exclude weekends and applicable public holidays.

Eligible destinations, available shipping services and any product-specific delivery conditions are disclosed before purchase. Our Shipping Policy provides further details about delivery, tracking and assistance with delayed, lost or damaged shipments.

6. Returns, Exchanges & Refunds

We offer a 30-day voluntary return period from the date the customer receives the goods.

To request a return or exchange, contact support@noraepearl.com within that period and include your order number.

For voluntary change-of-mind returns, goods must be unused, unworn and in their original condition, subject to statutory inspection rights. Supplied accessories and tags should be included, together with original packaging where available.

We cover return shipping for eligible change-of-mind returns.

After notifying us, customers should send the goods back within 14 calendar days, following the return instructions supplied by our team.

Refunds under our voluntary policy are issued to the original payment method within 14 calendar days of receiving the returned goods, unless applicable law requires an earlier refund.

Full conditions are set out in our Returns, Exchanges & Refunds Policy.

7. Return Address

Address for returned goods:

Schönfließer Straße 12
10439 Berlin
Germany

The contact address and registered business address are not automatically return addresses. Contact us for the applicable prepaid shipping arrangements and instructions.

Requesting instructions does not make statutory withdrawal rights dependent on our prior approval.

8. Statutory Consumer Rights

Our voluntary return policy does not replace or restrict mandatory consumer rights.

Eligible EU consumers generally have a statutory 14-day withdrawal period for distance purchases, subject to applicable exceptions. The procedure, optional withdrawal form and statutory reimbursement rules are explained in our Returns, Exchanges & Refunds Policy.

Rights concerning defective, damaged, incorrect or otherwise non-conforming goods remain separate from voluntary returns. Applicable legal guarantees continue beyond the 30-day voluntary return period.

Where mandatory law provides greater protection, those rights take priority.

9. Applicable Store Policies

Further information is available in the following policies published on this website:

• Terms of Service.

• Shipping Policy.

• Returns, Exchanges & Refunds Policy.

• Privacy Policy.

The conditions disclosed before purchase apply to the relevant order, subject to mandatory law. Later policy changes do not retroactively remove rights relating to an existing purchase.

10. Complaints

Please send complaints to support@noraepearl.com, including your order number, a description of the issue and your preferred resolution.

We will review the matter and explain the available next steps. Nothing in this notice restricts access to consumer protection authorities, applicable dispute resolution procedures or courts with jurisdiction.