Terms of Sale

Last updated: October 20, 2026

These Terms of Sale apply to purchases made through noraepearl.com. Please read them together with our Terms of Service, Shipping Policy and Returns, Exchanges & Refunds Policy before placing an order.

1. Seller & Contact Information

Store: Nora & Pearl
Contact address: Schönfließer Straße 12, 10439 Berlin, Germany
Email: support@noraepearl.com
Telephone: +49 30 4457576

Further seller identification and registration details, where applicable, are provided in our Legal Notice.

Your purchase contract is with the legal seller identified above.

2. Products & Availability

Product descriptions, prices, available variants and relevant characteristics are displayed on the product pages.

Before ordering, check the materials, measurements, finish, size and care information applicable to your selected item. Characteristics stated for one product do not automatically apply to other products.

Images illustrate the products. Device settings may affect how colours appear, but this does not limit your right to receive goods that match their description.

Products are subject to availability. If we cannot fulfil an item after you order, we will notify you and refund the unfulfilled portion without undue delay. If this affects the remainder of your purchase, we will explain the available options and applicable rights.

We will not substitute another item without your agreement.

3. Prices, Taxes & Shipping Charges

Product prices are displayed on the relevant product pages in the indicated currency.

Shipping charges depend on the delivery destination and selected method. The order summary displays the products, applicable discounts, shipping charges and final total before you confirm payment.

Applicable import duties and taxes are included in the displayed total.

You should not be required to pay additional import duties or taxes to receive your purchase. If a carrier or customs authority requests an unexpected payment, contact us with your order number and a copy of the request.

Your bank or payment provider may apply its own currency conversion rate or fees where relevant.

4. Promotions & Bundles

Discounts, bundles and promotional gifts are subject to the conditions disclosed with the offer before purchase.

Please review eligible products, quantity requirements and any stated exclusions. The applicable discount should appear in the order summary before payment.

Any effect of a partial return on a promotion must follow the conditions disclosed before purchase and applicable law. Promotional conditions do not remove statutory consumer rights.

5. Placing an Order

Before submitting your order, review:

• The selected products and variants.

• Quantities.

• Prices, discounts and the total payable.

• Delivery address and contact details.

• Available delivery information and applicable policies.

You are responsible for providing accurate information. If you discover an error after ordering, contact us promptly so we can assess whether it can be corrected.

Submitting an order constitutes an offer to purchase the selected goods and an obligation to pay if we accept that offer.

An automated acknowledgement confirms receipt of your order. Unless it expressly confirms acceptance, acceptance occurs when we send a dispatch confirmation or otherwise expressly accept the order.

If we cannot accept your order, we will notify you and refund any amount already collected for it without undue delay.

6. Payment

Available payment methods are displayed at checkout. Payment is due when ordering.

You must be authorised to use the selected payment method. Transactions may be subject to payment authorisation and reasonable security checks.

If payment is declined or cannot be verified, the order may not proceed. We will explain the issue where appropriate.

Any instalment or deferred-payment arrangement is governed by the conditions disclosed by the relevant payment provider.

7. Order Confirmation & Errors

Please check your confirmation email and contact us promptly if anything is incorrect.

If a material pricing, description or availability error affects your order, we will contact you and resolve it in accordance with applicable law.

We will not collect an additional payment, change an agreed product or substitute goods without your agreement. This section does not provide an unrestricted right to cancel an accepted contract.

8. Processing & Delivery

We deliver worldwide to destinations and addresses supported at checkout.

Processing: normally 3–5 business days after payment confirmation.

Estimated transit: 5–12 business days after dispatch.

Estimated total delivery period: 8–17 business days after payment confirmation.

Processing and transit are separate periods. Business days exclude weekends and applicable public holidays.

Any different product-specific timeframe will be disclosed before purchase. Delivery estimates are not guaranteed dates unless we expressly agree to a particular deadline.

Our Shipping Policy explains delivery arrangements, tracking and assistance with delayed, lost or damaged parcels.

9. Delivery Problems

Contact us if your parcel is delayed, appears lost, arrives damaged or contains an incorrect item.

We remain responsible for our obligations as the seller when carriers or fulfilment partners are involved. Handing a parcel to a carrier does not, by itself, end those obligations.

For consumer purchases, responsibility for loss or damage generally remains with us until you or your designated recipient takes physical possession, subject to applicable legal exceptions.

A tracking status marked “delivered” does not automatically resolve a dispute about whether you received the goods. We will investigate the circumstances and provide the remedy required by applicable law.

10. Order Changes & Cancellation

To request a change or cancellation, contact support@noraepearl.com as soon as possible and include your order number.

We will try to accommodate requests before dispatch. Once processing or shipping has progressed, operational changes may no longer be possible.

This does not restrict statutory cancellation or withdrawal rights. Dispatch alone does not remove a statutory right to withdraw.

Where an eligible cancellation or withdrawal requires goods to be returned, follow our Returns, Exchanges & Refunds Policy.

11. Our 30-Day Return Policy

We offer a voluntary return period of 30 calendar days from receipt of the goods.

Notify us within that period to request a return or exchange. For voluntary change-of-mind returns, goods must be unused, unworn and in their original condition, subject to applicable inspection rights.

We cover return shipping for eligible change-of-mind returns.

After notifying us, please send the goods back within 14 calendar days, using the return instructions provided.

Exchanges depend on stock availability. Full eligibility conditions, shipping arrangements and return procedures are explained in our Returns, Exchanges & Refunds Policy.

12. Refunds

For eligible returns under our voluntary policy, refunds are issued to the original payment method within 14 calendar days of receiving the returned goods, unless applicable law requires earlier reimbursement.

Your bank or payment provider may need additional time to display the refund.

Statutory withdrawal, defective-goods and other mandatory refund rules take priority where applicable. You will not be required to accept store credit instead of a monetary refund where you are entitled to reimbursement.

13. Statutory Withdrawal & Legal Guarantees

Eligible EU consumers generally have 14 days after receiving goods to notify us of withdrawal without giving a reason, followed by 14 days to return them. Statutory exceptions may apply.

Our Returns, Exchanges & Refunds Policy explains the withdrawal procedure, reimbursement of standard delivery charges, refund timing and permitted inspection.

EU consumers also benefit from a minimum two-year legal guarantee for non-conforming goods, subject to applicable national rules and any longer protection.

Our voluntary 30-day return period does not replace or shorten these rights.

14. Defective or Non-Conforming Goods

If goods are defective, damaged, incorrect or otherwise fail to conform to the purchase contract, contact us with your order number and a description of the issue.

Depending on applicable law and the circumstances, remedies may include repair, replacement, a price reduction or a refund. We bear the necessary costs of remedies for which we are responsible.

Claims concerning non-conforming goods are not automatically excluded because an item has been used, its original packaging is unavailable or the voluntary return period has expired.

15. Applicable Policies & Consumer Protection

The terms and policies disclosed when you place your order apply to that purchase. Later changes do not retroactively remove rights relating to an existing order.

Nothing in these Terms excludes or limits mandatory consumer rights, statutory guarantees or liability that cannot lawfully be excluded.

Where applicable law provides greater protection, those rights take priority.

16. Customer Support & Complaints

For assistance with an order, cancellation, delivery, return or refund, contact:

Email: support@noraepearl.com
Telephone: +49 30 4457576

Please include your order number and a clear description of your request.

Nothing in these Terms prevents you from contacting a consumer protection authority or using applicable dispute resolution procedures or courts with jurisdiction.