Shipping Policy

Last updated: October 20, 2026

This policy explains where Nora & Pearl delivers, how orders are processed and what to expect after dispatch.

1. Delivery Destinations

We offer worldwide shipping to eligible destinations.

Available countries, delivery methods and address eligibility are confirmed at checkout. Some destinations or address types may not be supported.

If your address cannot be selected at checkout, contact support@noraepearl.com before ordering.

2. Order Processing

Orders are normally processed within 3–5 business days after payment confirmation.

During processing, your order is prepared for dispatch. This period is separate from the time needed for transportation and delivery.

Business days exclude weekends and applicable public holidays. Any product-specific processing period will be disclosed before purchase.

If we cannot process your order within the stated timeframe, we will contact you with an update and explain the available options.

3. Estimated Delivery Times

After dispatch, estimated transit time is 5–12 business days.

Our usual delivery schedule is therefore:

• Processing: 3–5 business days.

• Transit after dispatch: 5–12 business days.

• Estimated total: 8–17 business days after payment confirmation.

These are estimates rather than guaranteed delivery dates, unless we expressly agree to a specific delivery deadline.

Delivery may be affected by destination, public holidays, customs inspections, severe weather or local transportation disruptions. Such events do not remove your rights or our obligations under applicable law.

Review any product-specific delivery information before ordering. If a different timeframe applies to an item, the information disclosed for that item takes priority.

4. Shipping Charges

Shipping charges are calculated according to your destination and the delivery method available for your order.

The applicable charge is displayed at checkout before you complete payment.

If your order qualifies for a free-shipping promotion, the relevant conditions and discount will be shown with the offer or at checkout.

5. Import Duties & Taxes

Applicable import duties and taxes are included in the total displayed before payment.

You should not be required to pay additional import duties or taxes to receive your order.

If a carrier or customs authority requests an unexpected payment, contact support@noraepearl.com with your order number and a copy of the request so we can investigate and arrange a resolution.

Customs authorities may still inspect shipments or request information needed for clearance.

6. Dispatch & Tracking

Once your order has been dispatched, we will send a shipping confirmation to the email address provided with your order.

Tracking information will be included when available for the selected service. Tracking updates may not appear immediately after dispatch and may be less frequent while a parcel moves between carriers or countries.

If you have not received your shipping confirmation after the processing period, check your spam folder and contact our support team.

7. Shipping Origin & Fulfilment

Our contact address in Berlin is not a guarantee that your order will be dispatched from Germany.

Where an order is fulfilled by a third-party partner or dispatched from another country, the relevant shipping-origin and fulfilment information will be disclosed before purchase.

We remain responsible for fulfilling your order and meeting our obligations as the seller, including when fulfilment partners or carriers are involved.

8. Delivery Address & Order Changes

Please check your delivery address, postal code and contact information before completing your purchase.

If you need to correct an address or request an order change, email support@noraepearl.com as soon as possible and include your order number.

We will try to make changes before dispatch. Once a parcel has entered the delivery network, changes may no longer be possible.

If an address error prevents delivery, we will explain the available options and any reasonable, legally permitted redelivery costs before arranging another shipment. No additional charge will be collected without your agreement.

9. Delayed Deliveries

If your order has not arrived within the estimated timeframe, contact us with your order number.

We will investigate with the fulfilment partner or carrier, provide available updates and explain the next steps.

If delivery cannot be completed, or an applicable delivery deadline is not met, you retain the cancellation, refund or other remedies available under applicable law.

You do not have to resolve a delivery dispute with the carrier alone.

10. Lost Parcels or Deliveries Marked as Completed

If tracking shows that your order was delivered but you cannot locate it, check any designated safe place, household recipient or building reception, where applicable.

Then contact support@noraepearl.com so we can investigate.

A tracking status alone does not automatically resolve whether you received the goods. We will assess the circumstances and provide the remedy required by applicable law.

For consumer purchases, responsibility for loss or damage generally remains with us until you or your designated recipient takes physical possession, subject to applicable legal exceptions.

11. Damaged or Incorrect Deliveries

If your parcel arrives damaged or contains an incorrect item, contact us with your order number and a description of the issue.

Where practical, keep the packaging and take photographs to help us investigate. Photographs or original packaging are not mandatory where requiring them would restrict your statutory rights.

We will arrange the appropriate remedy and cover the necessary costs where we are responsible. Please also refer to our Returns, Exchanges & Refunds Policy.

12. Failed Delivery or Returned Parcels

If a delivery attempt fails, follow the carrier’s collection or redelivery instructions, or contact us for assistance.

If a parcel is returned to us, we will contact you to discuss redelivery or the applicable refund options.

Any proposed additional shipping charge will be explained before you agree to redelivery. This does not limit your rights where failed delivery resulted from an error by us or our delivery partners.

Refusing a parcel or failing to collect it does not, by itself, clearly communicate a withdrawal request. To request cancellation or withdrawal, contact us directly.

13. Returns After Delivery

We offer a 30-day voluntary return period from receipt of your item, subject to our Returns, Exchanges & Refunds Policy.

That policy explains return eligibility, prepaid return shipping, exchanges, refund processing and statutory consumer rights.

Our shipping estimates do not reduce your return period, which starts when you receive the goods.

14. Consumer Rights

Nothing in this policy excludes or limits mandatory consumer rights.

Where applicable law provides greater protection or requires an earlier remedy, those rights take priority.

15. Contact Us

For delivery questions or assistance with an order:

Store: Nora & Pearl
Email: support@noraepearl.com
Telephone: +49 30 4457576
Contact address: Schönfließer Straße 12, 10439 Berlin, Germany

Please include your order number when contacting us.