Terms of Service

Last updated: October 20, 2026

1. About Nora & Pearl

This website, noraepearl.com, is operated under the trading name Nora & Pearl. Throughout these Terms, “we,” “us” and “our” refer to the legal seller identified below.

Trading name: Nora & Pearl
Contact address: Schönfließer Straße 12, 10439 Berlin, Germany
Support email: support@noraepearl.com
Telephone: +49 30 4457576

Company registration details, the authorised representative and VAT identification details, where applicable, are provided in our Legal Notice.

Our online store is hosted on Shopify, which provides the e-commerce platform through which we offer our products. Your purchase contract is with the legal seller identified above.

2. Scope of These Terms

These Terms explain the conditions for using our website and purchasing products from Nora & Pearl.

Please read these Terms together with our Shipping Policy, Returns, Exchanges & Refunds Policy, Privacy Policy and any specific conditions displayed with a product or promotion.

You will have an opportunity to review the applicable conditions before completing your purchase. Mandatory consumer rights take priority over any conflicting provision in these Terms.

3. Eligibility & Website Use

To place an order, you must have the legal capacity to enter into a purchase contract under the law applicable to you or have the necessary authorisation from your parent or legal guardian.

You agree to use our website lawfully and provide accurate information.

You must not:

• Place fraudulent orders or use payment details without authorisation.

• Attempt to access accounts, systems or information without permission.

• Introduce malicious software or interfere with the website’s security or operation.

• Use our content in a manner that infringes intellectual property or other legal rights.

• Submit unlawful, threatening, defamatory or otherwise abusive material.

We may restrict unlawful or abusive website activity where reasonably necessary. This does not remove rights or obligations arising from an existing purchase.

4. Product Information

We aim to describe our products accurately, including their materials, dimensions, finishes, available variants and care requirements.

Please review the relevant product description before ordering. Photographs may show products at an enlarged scale, and colours may appear differently depending on your device and display settings.

Natural or handmade variations, where applicable and disclosed, may affect appearance. Such variations do not excuse a product that fails to match its description, agreed characteristics or applicable quality requirements.

Only characteristics expressly stated for a particular product apply to that product. A material, finish or feature described for one item should not be assumed to apply to our entire collection.

5. Prices, Currency & Taxes

Prices are displayed in the currency indicated on the website or at checkout. Available currencies and prices may vary according to the selected market.

The applicable product prices, shipping charges, discounts and taxes are shown before you complete your order. Where applicable law requires taxes to be included in advertised prices, they must be included.

If your payment provider converts a payment into another currency, its exchange rate or conversion fees may differ from ours.

Any additional import duties, taxes or customs handling charges payable by the customer must be disclosed before purchase where required. Nothing in these Terms authorises undisclosed charges or overrides applicable pricing laws.

6. Placing an Order & Contract Formation

Before submitting your order, review your selected products, quantities, variants, delivery address, contact information and total price.

Submitting an order constitutes an offer to purchase the selected products and an obligation to pay if we accept that offer.

An automated acknowledgement confirms that we received your order. Unless it expressly confirms acceptance, our acceptance occurs when we send a dispatch confirmation or otherwise expressly accept the order.

If we cannot accept an order, we will notify you and refund any amount already collected for that order without undue delay.

The order confirmation and the terms applicable when you purchased should be retained for your records. You may contact us if you need assistance obtaining your order information.

7. Payments

The payment methods available for your order are displayed at checkout.

You authorise the selected payment provider to process the amount shown when you complete your purchase. Payments may be subject to authorisation, security checks and the payment provider’s own terms.

We may request information reasonably necessary to verify a transaction. We will not ask you to send your full card details or card security code by email.

If payment fails or is declined, the order may not be processed. Contact your payment provider or our support team for assistance.

8. Availability, Errors & Order Changes

Products and variants are subject to availability.

If an item becomes unavailable after you order, we will contact you to explain the available options. We will not substitute a different product or collect an additional payment without your agreement.

If a material pricing or description error affects your order, we will notify you and resolve it in accordance with applicable law. This provision does not give us an unrestricted right to cancel an accepted contract.

Contact support@noraepearl.com as soon as possible to request a change or cancellation. Changes may become operationally difficult once an order is being processed or dispatched, but this does not restrict statutory withdrawal or cancellation rights.

9. Shipping & Delivery

Available destinations, shipping methods, charges, processing times and delivery estimates are set out in our Shipping Policy and the information presented before purchase.

Please provide a complete and accurate delivery address. If you discover an error, contact us promptly.

If an order is materially delayed, lost or otherwise affected by a delivery problem, contact our support team. We will investigate and provide the remedies required by applicable law.

For consumer purchases, responsibility for loss or damage during delivery remains with us until the goods are received by you or your designated recipient, except where applicable law provides otherwise.

We remain responsible for our contractual obligations when third-party fulfilment providers or carriers are involved.

10. Returns, Exchanges & Our 30-Day Policy

We offer a voluntary 30-day return period from the date you receive your goods, subject to our Returns, Exchanges & Refunds Policy.

To request a return or exchange, email support@noraepearl.com with your order number within that period.

Our voluntary policy explains eligibility, the return procedure, return shipping arrangements, applicable return addresses and refund processing. We cover return shipping for eligible change-of-mind returns as stated in that policy.

The contact address listed in these Terms is not automatically a return address. Please follow the return instructions provided by our team.

Requesting return instructions does not make the exercise of statutory rights dependent on our prior approval.

11. Statutory Withdrawal Rights

Where applicable, consumers retain their statutory rights to withdraw from a distance purchase.

For eligible EU purchases, consumers generally have 14 days after receiving the goods to notify us of withdrawal, followed by 14 days to send the goods back. Statutory exceptions may apply.

Our Returns, Exchanges & Refunds Policy provides further information about exercising withdrawal rights, refund timing, delivery charges and permitted inspection of goods.

Our additional 30-day return policy does not replace or reduce statutory rights.

12. Defective, Damaged or Incorrect Goods

Contact us if you receive goods that are damaged, incorrect, defective or otherwise do not conform to the purchase contract.

Depending on applicable law and the circumstances, you may be entitled to repair, replacement, a price reduction or a refund. We bear the necessary costs of remedies for which we are legally responsible.

The expiry of our voluntary return period does not end your statutory rights.

Consumers in the European Union benefit from a minimum two-year legal guarantee for non-conforming goods, subject to applicable national rules and any longer protection.

13. Jewelry Care & Product Use

Follow the care and use instructions supplied with your item or published on its product page.

Materials and finishes may react differently to moisture, cosmetics, cleaning products, friction and individual skin chemistry. Any product-specific care instructions or disclosed characteristics should be considered before purchase.

Normal changes in appearance do not automatically establish a defect. Equally, this section does not exclude claims where an item fails to meet its description or applicable conformity requirements.

Our jewelry is sold as jewelry, not as medical treatment. It is not intended to diagnose, treat, cure or prevent disease. This statement does not excuse inaccurate or misleading claims elsewhere on the website.

14. Promotions, Bundles & Discounts

Promotional conditions, eligible products, minimum quantities and any genuine expiry dates will be stated with the relevant offer.

The checkout summary should show the discount applied before payment. Unless an offer states otherwise, discounts cannot be combined.

For returns involving a bundle, gift or quantity-based promotion, any effect on the refund must follow the conditions disclosed before purchase and applicable law. We will not impose an undisclosed penalty or use a promotion to restrict statutory rights.

Changes to future promotions do not retroactively alter an accepted order.

15. Reviews & Customer Content

If you submit a review or other content, it should reflect your genuine experience and must not infringe another person’s rights.

By submitting content for publication, you permit us to display it for that purpose. Any additional use of your name, photograph or content in advertising will be subject to the necessary permissions.

We may moderate unlawful content, spam, irrelevant material or content containing personal information. A review will not be removed merely because it expresses a genuine negative experience.

16. Intellectual Property & Third-Party Services

Website content, branding, photographs and designs are protected by the rights of their respective owners.

You may browse and use the website for personal shopping purposes. Other uses require permission unless permitted by law.

Our website may link to third-party websites or use services provided by payment, delivery